App User Guide

Getting started

1. Download the Toucan Collect App from the App Store.

2. Create a Fundraiser Account

If you already have a signed up for Toucan Collect via Our Portal you can skip this set and login using those details.

1. Complete your profile information

2. Set a password

3. Verify your email address

An email will be sent to your address with a link to verify your email address. You can open your mailbox from by clicking the ‘Open Mail’ button on the Toucan Collect app.

4. Logging in

When a user logs in for the first time, they will be asked if they want to use set up FaceID for faster access to their account.

The user has the option to use FaceID or continue logging in by username and password.

Users will also need to enable location services 'Allow While Using App' and 'Allow' the app to use Bluetooth for the app to be able to take donations.

5. Toucan Collect App - home screen

a. Once a user has logged into the Toucan Collect app for the first time they will be presented with the home screen. Before a fundraiser can start using Toucan Collect, they need to first 'Join a campaign'.

b. Click on the large square QR code Icon. This presents the user with the QR code scanner screen. 'Allow' camera access if prompted.

Only when the QR code scanner is open, can the fundraiser scan the QR code they have been given by their charity to link their Toucan Collect device to the charities campaign. If you have not been given a QR code by your charity, please contact them directly to obtain this.

Toucan Collect will only work when a fundraiser has linked their device to a charities active fundraising campaign.

c. If you are unable to scan the QR Code you have the option to enter the QR code manually by pressing the 'Enter QR Code' button.

d. Once you have scanned or entered your QR Code, you will be presented with the charity's campaign page. You need to confirm this is the correct campaign you wish to join by pressing 'Join The Campaign'.

6. You are ready to start collecting!

a. Navigate back to the home screen.

b. You will see that you have an active campaign linked to your account.

c. Press the orange '£ slot' symbol to open the payment reader. You can also open the payment reader by clicking on the 'Campaign' menu option in the footer. Once the payment reader is open you will see either a range of pre set donation amounts and or the option to choose other amount. These amounts have been set by the charity.

d. To make a donation the donor needs to simply choose from one of the preset donation amounts or they can press 'other amount' and enter an amount of their choice up to the value of £9,999.

e. The donor will be presented with the payment screen where they should tap their their card or phone to make the donation. Once a donation has been made and approved, it will return you to donation amount screen.

7. Setting up Goals and Monitoring Impact

a. Within the Toucan Collect app you can set up your fundraising Goals. Click on the Impact Icon to set this up.

b. Press the 'Edit' icon to enter in your goal amount and press save.

The Toucan Collect app will track the value of your donations to let you know how much you have raised against your goal.