Signing up

How to get started with Toucan Cash

For Charities:

To get started, simply sign up for Toucan Cash:

1. Sign Up:

   • If you're a new PayaCharity customer Sign up for Toucan Cash

   • If you're an existing PayaCharity customer Sign up for Toucan Cash Note: Only one authorised representative from your organisation needs to register.

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1. Complete Onboarding: Our onboarding process is quick and easy—but please note, you’ll need to be an authorised signatory of your organisation to sign up.

Here’s what you’ll need:

• Basic details about your organisation

• A copy of your charity’s bank account (where donations will be deposited) - statements must be dated within 6 months.

• Details and proof of ID + address for one trustee

You’ll also review:

• The Toucan Cash Terms & Conditions

• Our Service Pricing

Once submitted, your application will be processed and registered with our retail network partners. This may take up to 5 working days.

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1. Access Your Portal: Once approved, you’ll be able to log into your Toucan Collect dashboard. From there, you can:

• Create custom cash campaigns with your own QR code

• Share QR codes with your community of fundraisers and volunteers Note: Volunteers will need the Toucan Collect App on their smartphone to start depositing.

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For Fundraisers:

1. Download the App:

   • First things first—download the Toucan Collect app from your device's app store:

   

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1. Create Your Fundraiser Account:

• Open the app and register for a Fundraiser Account. This registration is for individuals fundraising on behalf of a charity. If you're the authorised signatory setting up your charity's account, please complete the sign-up process on our website instead.

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1. Scan the Campaign's QR Code:

• Ask your charity for the unique QR code linked to their active Toucan Cash campaign.

• Then simply use the app to scan the code—this connects your device directly to their campaign.

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1. Start Depositing Donations:

• You’re all set! Once connected, you can immediately begin depositing donations for your chosen charity. All donations go directly to the charity’s bank account - secure and seamless.