Join Using JustGiving

Join Toucan Collect - JustGiving

Toucan Collect Now Supports Both Stripe and JustGiving

Whether you’re new or already using Toucan Collect, you can now integrate with both Stripe and JustGiving—giving you even more flexibility for your fundraising campaigns.

If you are singing up for the first time you'll need to choose one integration for your initial sign-up. Don’t worry—you can easily add the other later from your dashboard.

IMPORTANT - PLEASE READ BEFORE CONTINUING

You can only connect Toucan Collect to one payment processor, so you must decide on Stripe or JustGiving before proceeding.

This guide is for customers who wish to connect their charity's JustGiving account to Toucan Collect.

If you wish to connect your Stripe account please click here.

Existing Customer

If you are a new PayaCharity customer, please follow the New Customer process.

NB Only one authorised representative needs to apply for the Toucan Collect service.

  1. Click on the existing customer sign up button on the Toucan Collect web page.

Existing Customer Sign Up

  1. Fill in our signup request form.

Request form

  1. Our customer services team will link your existing account behind the scenes and will email you a unique sign up link to complete.

  2. Once you've clicked on the link you will be redirected to the Toucan Collect portal to signup.

Existing Customer Sign In

  1. Click here to skip to the next section.

New Customer

If you are an existing PayaCharity customer, please follow the Existing Customer process.

Only one authorised representative needs to apply for the Toucan Collect service.

  1. Click on the new customer sign up button on the Toucan Collect web page.

New Customer Sign Up

  1. Select sign up with JustGiving.

  2. Enter your first and last name.

  3. Enter your email address.

  4. Enter your mobile number.

  5. Enter your password.

  6. Press Continue.

  7. You will be asked to verify your email address. Please go to your inbox and click 'Verify Email Address'.

  8. Once verified, you will be redirected back to the Toucan sign up panel.

Toucan Collect - Sign up Panel

My Applications

  1. Type in your charity name in the 'Select your charity' search bar.

Sign up panel

  1. Once you have selected your charity from the dropdown it will pull through the charity name, logo and charity number as it appears on JustGiving's system. Please make sure you have selected the correct charity before continuing.

Sign up panel - select charity

  1. Tick to confirm you have the authority to enter into this agreement on behalf of your charity.

  2. Tick to confirm you have read the Terms & Conditions. Please note the T&C's detail the pricing for the Toucan Collect service to it is important that you read them before continuing.

  3. Press 'Next'.

  4. Please review your prefilled application and add any information that is missing.

  5. Press 'Next'

  6. You may or may not be asked to enter in your bank account information depending on whether we hold an active Direct Debit Instruction for you on file.

    1. If we do not have your bank account details on file you will be asked to provide them.

    2. If we do have your bank account details on file these will be pulled through for you to check that they are correct.

    3. Press 'Save changes'.

  7. Review Application before Submitting

    1. Check your information if correct and press 'Submit application'.

Application submission page

  1. Submit Application

    1. Once your account has been submitted the details will be sent to our customer services team to finalise the set up of your account.

    2. You will be contacted by email when your account is active. You can follow your applications progress here in the Signup Panel.

Submission confirmation

  1. Account Approved

    1. When customer services have approved your account you will see the application status change in the Signup Panel.

Account Approved

  1. Tap to Pay on iPhone Terms and Conditions

  • Before you can access the Toucan Collect panel to generate your campaign QR codes, an authorised person must accept the Tap to Pay on iPhone Terms and Conditions.

  • Toucan Collect uses Tap to Pay on iPhone to process donations, and Apple requires acceptance of these Terms and Conditions to enable this feature. These Terms must be accepted before your campaigns can be made available to iPhone users.

  • You will receive an email from our Customer Services department outlining the steps required. Once complete please return to the Merchant Panel.

  • This only applies to iPhone. There is no requirement to complete this for Android.

  1. Return to Merchant Panel

    1. Click on 'Go to merchant panel'.

Now your application has been approved and you have joined Toucan Collect, please go to our Toucan Collect Portal User Guide.

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