Refunding A Payment

Navigate to the main menu and then select the Refund option. You will be asked to enter the amount you wish to refund. You will then be asked if you want to enter a reference number. This should be the same as the reference number on the receipt for the original sale, if possible.

Note: The terminal will ask you to select a refund option: Contactless, Chip and Pin or Magstripe. However, trying to refund a payment via any other option than Chip and Pin will result in an error message.

Ask the customer to insert their card. They will be asked to enter their PIN. The refund will then be authorised back onto the card. The customer will be asked to remove their card.