# ID Monitor

ID Monitor is a PAYA Group app designed to track an individual's transactions made on a payment device. It provides enhanced security and audit tracking, making it ideal for the hospitality industry and many other sectors.

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## <mark style="color:blue;">Getting Started</mark> <a href="#getting-started" id="getting-started"></a>

Users log in to the ID Monitor app using their personal PIN. Based on their assigned permissions, they can process either payments or refunds.

#### Key Features <a href="#key-features" id="key-features"></a>

* **Secure Login:** Each user must enter their PIN before every transaction. Once the transaction is completed, the user is automatically logged out.
* **Transaction Control:** Only users with the appropriate permissions can initiate refunds or payments.
* **Device Security:** The app ensures devices remain locked during periods of inactivity, helping to prevent unauthorised use.
* **Audit Trail:** Every transaction is logged by user, enabling detailed tracking and reporting, available on both our dashboard and the ID monitor app.

#### **Role Permissions** <a href="#role-permissions" id="role-permissions"></a>

* ID monitor supports three levels of user permissions:
  * **Staff** – Can process **sales only**
  * **Supervisor** – Can process **sales and view reports**
  * **Manager** – Full access including **sales, refunds, reports, and back office administration**

#### Admin Dashboard & Portal <a href="#admin-dashboard-and-portal" id="admin-dashboard-and-portal"></a>

Organisations can manage their users and monitor activity through the dashboard:

* **Transaction History:** View detailed records of transactions by individual users.
* **User Management:** Create or delete users as needed.
* **PIN Management:** Generate new PINs if one is forgotten or compromised.

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## <mark style="color:blue;">Back Office Administration</mark> <a href="#back-office-administration" id="back-office-administration"></a>

#### **Logging In & Creating a New ID Monitor User** <a href="#logging-in-and-creating-a-new-id-monitor-user" id="logging-in-and-creating-a-new-id-monitor-user"></a>

1. **Login to the Dashboard** Access your organisation's dashboard and log in using your administrator credentials.
2. **Navigate to ID Monitor** From the side panel, select **ID Monitor** to open the relevant management section.

<div align="left"><figure><img src="https://docs.payagroup.co.uk/paya/~gitbook/image?url=https%3A%2F%2F4208646984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu1anMkC1L7eI2spZq9FH%252Fuploads%252FpAPehmNenpOAe7QQCVGt%252Fimage.png%3Falt%3Dmedia%26token%3D4e1e3e50-397e-4a8f-9c07-257bb199a523&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=81400607&#x26;sv=2" alt="" width="375"><figcaption></figcaption></figure></div>

3. **Add a New User** Click on **New ID Monitor User** to begin the user creation process.

<figure><img src="https://docs.payagroup.co.uk/paya/~gitbook/image?url=https%3A%2F%2F4208646984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu1anMkC1L7eI2spZq9FH%252Fuploads%252FLBBPAyN7GI8gsSUomPGd%252Fimage.png%3Falt%3Dmedia%26token%3De02b63c3-4ab9-4bed-9c94-30aa91212563&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=184426e1&#x26;sv=2" alt=""><figcaption></figcaption></figure>

4. **Complete User Details** Fill in all required fields in the **Create ID Monitor User** form, including **user name**, **email address**, and **role**. The **User PIN** will be automatically generated when the user is created.

<figure><img src="https://docs.payagroup.co.uk/paya/~gitbook/image?url=https%3A%2F%2F4208646984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu1anMkC1L7eI2spZq9FH%252Fuploads%252F2FBkGkqoDv5DTfHJp32w%252Fimage.png%3Falt%3Dmedia%26token%3D4b0135d4-2c23-4e4a-97b0-fea4b431a913&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=653b0698&#x26;sv=2" alt=""><figcaption></figcaption></figure>

5. **Finish Setup**

* Click **Create** to complete the setup for a single user.
* Or, click **Create & Create Another** if you wish to add multiple users consecutively.

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## <mark style="color:blue;">App Transaction Logs</mark> <a href="#app-transaction-logs" id="app-transaction-logs"></a>

1. **Login to the Dashboard** Access your organisation's dashboard and log in using your administrator credentials.
2. **Navigate to ID Monitor** From the side panel, select **ID Monitor** to open the relevant management section.

<div align="left"><figure><img src="https://docs.payagroup.co.uk/paya/~gitbook/image?url=https%3A%2F%2F4208646984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu1anMkC1L7eI2spZq9FH%252Fuploads%252F9VAoVNFRAaTwxDYYSw5Y%252Fimage.png%3Falt%3Dmedia%26token%3Daa00e9eb-6994-48f5-9c4e-f77204195408&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=8e770fd3&#x26;sv=2" alt="" width="375"><figcaption></figcaption></figure></div>

3. **Access Transaction Logs**&#x20;

Select the **App Transaction Logs** menu.

<figure><img src="https://docs.payagroup.co.uk/paya/~gitbook/image?url=https%3A%2F%2F4208646984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu1anMkC1L7eI2spZq9FH%252Fuploads%252FtglmtiGF5imQPY6BII0f%252Fimage.png%3Falt%3Dmedia%26token%3D0f8c7785-4ecf-469d-a337-4abe9d345018&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=f00685b3&#x26;sv=2" alt=""><figcaption></figcaption></figure>

4. **Filter and Export Data**

Use the available filters to select the specific dataset you need. Reports can be **exported in CSV format** for further analysis or record-keeping.

5. **Transaction Report Headers**

Each exported report includes the following data fields:

* **Transaction Date & Time**
* **Transaction ID**
* **Device Serial Number**
* **Terminal ID**
* **Location** (e.g. Bar, Reception)
* **Town** (e.g. City or site where the device is used)
* **Sale Amount**
* **Status** (e.g. Authorised, Declined)